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Customer Service
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- Services Provided only by Hi-Tech Healthcare
- CPAP/BiLEVEL Compliance monitoring
- Overnight Pulse Oximetry
- Delivery - 60 miles from each location
- 24 Hour Service
Hi-Tech Healthcare, Inc. has established office
hours from 8:30 a.m. to 5:00 p.m., Monday through Friday. When
you count on us to care, our respiratory therapists are available 24
hours a day, everyday. One phone call is all it takes to receive information
or initiate service.
- Billing Services
Hi-Tech Healthcare, Inc. verifies insurance
coverage, processes government and private insurance claims and suggests
financial options for services or equipment not covered by insurance.
- Accepting assignment
- accepting full payment at the “maximum allowable charge”
rate
- Billing of primary or secondary payer sources
- Rework of denied claims
- Evaluation of client for specialized products
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Arrange for patient travel
- Monitoring use of product
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Cleaning of equipment
- Loaner products while client's product is in for service
- Respiratory health education to seniors in
assisted living centers
- Providing additional E tanks at no charge
- Provide oxygen conserving devices for client's ease of portability
of O2
- Providing equipment in special cases prior to being able to
bill for them
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